Terms of Service
Last updated: August 5, 2026
These Terms of Service ("Terms") govern your access to and use of the services provided by Grapzy LLC ("Grapzy," "we," "us"), including grapzy.ai, app.grapzy.ai, forecasts, and managed campaign services (together, the "Services").
By creating an account or using the Services, you agree to these Terms. If you are agreeing on behalf of a company, you represent that you have authority to bind that company, and "you" refers to that company.
1. Eligibility
The Services are for business use only. You must be at least 18 years old and legally able to enter into contracts. You may not use the Services if you are barred from doing so under applicable law.
2. Accounts
You are responsible for the accuracy of the information in your account, for maintaining the confidentiality of your credentials, and for all activity that occurs under your account. Notify us at hello@grapzy.ai if you suspect unauthorized access.
3. The Services
Forecasts. Grapzy produces predicted revenue ranges, predicted return on ad spend, and related estimates for creator-product combinations. Forecasts are estimates, not guarantees. They are generated by statistical models using historical and publicly available data, and actual results will vary based on factors outside our control, including creator performance, product quality, pricing, market conditions, platform algorithms, and your own operations. Nothing in the Services constitutes a promise of any particular revenue, return, or business outcome.
Managed campaigns. Where you purchase a managed plan, Grapzy coordinates creator identification, outreach, briefing, contracting, content review, publishing coordination, paid amplification setup, tracking, and reporting, as described in your plan.
Creator relationships. Creator agreements are entered into in your brand's name unless agreed otherwise in writing. You own the relationship with creators engaged through the Services.
Beta features. Some features may be labeled alpha, beta, or preview. They are provided as-is, may change or be discontinued, and may not perform reliably.
4. Your responsibilities
You are responsible for:
- The accuracy and legality of your product information, claims, and marketing materials
- Compliance with all laws applicable to your products and advertising, including truth-in-advertising rules, the FTC Endorsement Guides, platform policies, and any industry-specific regulations
- Fulfilling orders, customer service, returns, and product safety
- Obtaining any consents required for data you provide to us
- Ensuring that any content you approve for publication does not infringe third-party rights
You may not use the Services to promote products or content that are illegal, deceptive, or prohibited by the platforms on which campaigns run.
5. Fees and payment
Unless stated otherwise, fees are quoted in US dollars and are exclusive of taxes. You are responsible for any applicable sales, use, or withholding taxes.
6. Data and integrations
You authorize Grapzy to access data from the e-commerce, marketplace, and advertising accounts you connect, for the purpose of setting up, running, and measuring campaigns. You may revoke access at any time, which may limit or end our ability to provide attribution and reporting.
Our handling of personal information is described in our Privacy Policy.
Model improvement. You agree that Grapzy may use campaign performance data to improve and evaluate its forecasting models. Where used beyond your own account, such data is aggregated or de-identified so that it does not identify you, your brand, or your customers. We do not disclose your individual campaign results to other clients.
7. Intellectual property
Ours. Grapzy retains all rights in the platform, models, algorithms, software, documentation, and any aggregated or de-identified data and insights derived from use of the Services.
Yours. You retain all rights in your brand assets, product information, and content you provide. You grant Grapzy a limited license to use them solely to provide the Services, including briefing creators and setting up campaigns.
Creator content. Usage rights to content produced by creators are governed by the agreements with those creators. Extended or paid usage rights may require additional fees payable to the creator.
8. Confidentiality
Each party will protect the other's non-public business information with at least reasonable care and use it only to perform under these Terms. This does not apply to information that is public, independently developed, or lawfully received from a third party.
9. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, GRAPZY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
GRAPZY DOES NOT WARRANT THAT FORECASTS WILL BE ACCURATE, THAT CAMPAIGNS WILL ACHIEVE ANY PARTICULAR RESULT, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA.
GRAPZY'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO GRAPZY IN THE THREE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
These limits do not apply to either party's indemnification obligations, breach of confidentiality, or liability that cannot be limited under applicable law.
11. Indemnification
You will defend and indemnify Grapzy against third-party claims arising from your products, your marketing claims, content you approve, your breach of these Terms, or your violation of law or third-party rights.
12. Term and termination
These Terms apply while you use the Services. Either party may terminate with written notice as set out in your plan. On termination, you remain responsible for fees incurred, including committed creator payouts and media spend for campaigns already in flight. Sections that by their nature should survive — including fees owed, confidentiality, intellectual property, disclaimers, limitation of liability, and indemnification — survive termination.
13. Changes to the Services and Terms
We may modify the Services and these Terms. For material changes to these Terms, we will provide notice by email or through the Services before they take effect. Continued use after the effective date constitutes acceptance.
14. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. The parties agree to the exclusive jurisdiction of the state and federal courts located in Delaware. Before filing a claim, the parties agree to attempt in good faith to resolve the dispute by discussing it for at least 30 days after written notice.
15. General
These Terms, together with your plan and our Privacy Policy, are the entire agreement between the parties. If any provision is unenforceable, the rest remains in effect. Neither party may assign these Terms without the other's consent, except in connection with a merger or sale of substantially all assets. Failure to enforce a provision is not a waiver.